At Hall Heating and Cooling in Jacksonville, we like to think of AC repair as a puzzle, a bit like a jigsaw puzzle, where all the pieces have to fit together just so; if they don’t, the whole thing doesn’t work. We solve air conditioning problems. Maybe not in the same manner that a homicide detective solves a crime, but we definitely use some of the same methods. When you call us to your home on the Westside of Jacksonville, we arrive ready to do the work necessary to find out just what the problem is, and more importantly, why it happened in the first place.
We don't take connecting with our customers lightly. Think of it this way: when you have a door that just won't open, and it's been a real nuisance for you, who do you call? You've got it. A friend—that's how we see it. We approach each encounter as if it's our last chance to prove to someone really and truly that we can be relied upon.
Calling us isn't something anyone wants to do, and we know that. It means something in your home, in your life, is malfunctioning and has entered an intolerable state. When you call, we know we're already in the hole, and we have to crawl our way out to have any hope of being forgiven. We know we've got to be friendly and false-humble and scrupulous with the nah, we won't charge you that, and lift you with a What can we do to make this better for you? because your air conditioning isn't blowing like it ought to. It feels like we've got to put on a little act to make you comfortable again.
Let's focus on those quick solutions you find online. Sure, a few might work for a bit. But we believe that to have a real fix, you need to get to the root cause. When your AC is acting like a defunct almost-air-conditioner, it is probably not a good time to remember who invented the blasted thing. Our team busts loose with the problem—doing a deep dive like there's no tomorrow and surfacing with real, lasting solutions. Fixing an AC is kind of like fixing a serious jam in a good bicycle. You align some parts, lubricate others, and make sure everything is strong and ready to roll. Eric tells me that getting it to work involves some pretty basic steps; the key is to do everything with an eye to detail.